Official Richway International
Warranty And Repair Policies
Richway International Warranty Policy
Product Warranty 3 Year Limited Warranty
(Effective for purchases made from September 1, 2015)
Products covered: Biomat 7000MX, Biobelt 7000MX, Amethyst Pillow, Quantum Energy Pad, Quantum Energy Comforter, AlkalLife 7000sl, Rejuvena 7000
Richway & Fuji Bio Inc. warrants the covered product to be free from defects and malfunctions at the time sold. “Defects” as used in this warranty, are defined as imperfections which impair or impede the function and use of the product.
How long the warranty lasts
This warranty lasts 3 years from the date of delivery. This warranty extends to the original purchaser only. Coverage terminates if you sell or otherwise transfer ownership.
What this warranty covers
Biomat / Biobelt / Amethyst Pillow: This warranty covers any defects or malfunctions in the electronic components, heating element, top cover replacement, pillow (stone) wrap replacement, and carry case. Quantum Energy Pad / Quantum Energy
Comforter: This warranty covers any defects or malfunctions in the microfiber cover, internal cushion, comforter, and pillow case
AlkalLife: This warranty covers any defects or malfunctions in the main unit and accompanying parts.
Rejuvena: This warranty covers any defects or malfunctions in the main unit, adapter, and USB charger.
If Richway & Fuji Bio determines that such goods are defective, within the period of this warranty, Richway & Fuji Bio will repair or replace the parts free of charge for the first year. Repair or replacement for the second and third year requires a fee, which can be found on our website. Repair or replacement is the sole and exclusive remedy available to the buyer, and shall constitute the fulfillment of all Richway & Fuji Bio obligations in respect to the goods furnished under this agreement.
What this warranty does not cover
This warranty does not cover abuse, misuse, natural disaster, insufficient or excessive electrical supply, ordinary wear, fading, failure to follow instructions and improper maintenance. Richway & Fuji Bio shall not be liable for any incidental or consequential damages as a direct result of negligence or misuse. This warranty does not extend to the purchase of opened, used, repaired, repackaged, and/or resealed products by surplus or bulk resellers. Any and all warranties or guarantees shall immediately cease and terminate as to any products of parts thereof which are repaired, replaced, altered, or modified, without the prior express and written consent of Richway & Fuji Bio..
How to get service
To obtain service under this warranty, contact Customer Service at 18085892800 / TollFree 18553386410 or RMA@RichwayUSA.com and provide the purchaser’s name, Richway Invoice (RI) number, and a detailed description of the problem you are experiencing. They will provide you with a return merchandise authorization (RMA) number. This number is required and must be placed in a visible area on the front of the package. Ship your product postage paid, include a copy of the original sales slip, credit card receipt or other proof of the date of the original retail purchase. If servicing within the first two (2) months, we will send you a prepaid shipping label to cover your shipping costs. If servicing from the third month and on, the customer is responsible for shipping costs to return the product for repair or replacement. We will cover the shipping costs to return the product back to the customer.
Richway & Fuji Bio Inc.
1314 S King Street, Suite 520
Honolulu, HI 96814
18085892800 | TollFree: 18553386410 (USA, Canada, Guam, Saipan)
R&L Co., Ltd.
11F, Ace Gwangmyeong Tower B, 108 HaanRo, GwangmyeongSi,
GyeonggiDo, Korea 14319
Tel: 0261127700 | Fax: 0261127749
How do state laws apply This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Any implied warranties last the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, and some states do not allow the exclusion or limitation of incidental or consequential damages, so the limitations of exclusions may not apply to you.
*Richway & Fuji Bio Inc. reserves the right to change any of the terms and conditions contained in this warranty and policy, at any time and in its sole discretion. Any changes will be effective immediately upon posting of the revisions on this Site. You are responsible for reviewing the notice and any applicable changes. Changes my be posted without notice to you.